Update 08/04/2006 @ 8:57 PM EST: Time Warner Cable Raleigh, NC has apologized for providing misinformation!
Update 07/31 @ 9:22PM EST: TWC has contacted a user on TiVoCommunity.com to let him know that TWC will provide CableCARDs for the Series3 TiVo.
In case you don’t already know, Time Warner Cable in Raleigh, NC has said that they won’t support the Series 3 TiVo. Now it looks like TWC in Los Angeles (San Fernando Valley) is saying the same thing.
I received the following email from Phil which contains a response he received from TWC in Los Angeles (his email address has been removed upon his request).
Here’s the answer from Los Angeles Time Warner (San Fernando Valley)
A big fat NO.
Let’s light a fire under these guys — throw the FCC at ‘em whatever… who’s
[If you run this — please remove my e-mail address.]
—— Forwarded Message
Date: Thu, 27 Jul 2006 18:45:36 -0700
Subject: Re: FEEDBACK_Customer_Service (KMM1035923V50920L0KM)
Thank you for your inquiry. We do offer Cable Card technology, however, we will not install Cable Cards onto equipment aside from the television itself.
We will not support any 3rd party equipment devices such as Tivo.
If you have any further questions, please do not hesitate to contact us via our Live Online Help. Our Live Online Help Representatives are available Monday through Friday between 9 AM to 7 PM at:
Time Warner Cable
Now you can pay your bill online or with your digital remote! Just visit http://www.TimeWarnerLA.com/PayXpress or tune to channel 1 and select “Interact.”
Original Message Follows:
** THIS IS MESSAGE HAS BEEN FORWARDED BY THE ONLINE FEEDBACK SYSTEM **
TIME WARNER CABLE WEBSITE CUSTOMER FEEDBACK
Thursday, July 27, 2006, 10:35:47
The following inquiry was received through the TimeWarnerCable website feedback form.
E-MAIL: [email protected]
I am a current customer of Time Warner for Cable Modem service. For TV, I switched to satellite a few years ago — BUT I am expecting to return to Time Warner for Cable TV service later this year.
However, my coming back to Time Warner is dependent on the answer to one very important question.
Will you be supporting CableCard installation in the new Series 3 TiVo which is about to come out? This is a CableLabs certified device and should fall under the FCC mandate for CableCard support.
I’ll be a customer of yours again, IF you will be supporting this. It all depends on whether the new TiVo Series 3 will have your CableCard support. Please let me know asap.
What if anything can we do to fight this? Anybody know who we should contact? I’m willing to host a letter or email template that everybody can send to the FCC (if that’s who we should be contacting).